Systems Integration
Make the tools you already pay for work together.
Your website, payment provider, CRM, booking system, email platform and accounting software each hold part of the picture. We connect them so data flows automatically and reliably between them.
- Pricing
- Individually quoted
- Delivery
- Delivered by Logic NI
What systems integration involves
Most modern software provides an API, a way for other systems to read and write its data. Integrations use those APIs, and webhooks that announce changes, to keep systems in step: a website order creates a customer in your CRM, a paid invoice updates your job system, a new booking appears in your calendar.
We design integrations carefully: which system is the source of truth for each piece of data, what happens when a record changes in two places, how errors are retried and reported, and how sensitive data is protected in transit and at rest.
Where there is no ready-made connector, or the ready-made one does not do what you need, we build custom integrations. Where an established connector works well, we will recommend it.
Problems we solve
Sound familiar?
Copying data between systems
Staff manually move information from one tool to another.
Data out of sync
Customer details, stock or job status differ between systems.
Connectors that almost work
Off-the-shelf connectors miss fields, fail silently or cannot handle your rules.
A website disconnected from the business
Online enquiries and orders sit in an inbox instead of your systems.
Benefits
What you get
- Automatic data flowInformation moves between systems without re-typing.
- Reliable and monitoredErrors are retried, logged and reported.
- SecureCredentials kept server-side, data encrypted in transit and access limited.
- Keep your toolsGet more value from software you already use.
Typical deliverables
Every project is scoped individually. These are the elements most often included.
- Integration design and data mapping
- REST API integrations
- Webhook handling
- Stripe payments and billing integration
- CRM, email and booking platform integrations
- Accounting platform integrations
- Database synchronisation
- Error handling, logging and alerts
- Integration documentation
Examples of what this looks like
Stripe to accounting
Payments and fees recorded in your accounting software automatically.
Website to CRM
Enquiries and orders creating contacts and deals with full source information.
Booking to calendar
Bookings synced to staff calendars with customer details attached.
Ecommerce to fulfilment
Orders passed to a warehouse or courier system and tracking sent back.
Who it's for
- Businesses using several cloud tools
- Ecommerce businesses
- Finance teams reconciling payments
- Companies building custom systems that must fit an existing stack
Relevant industries
Process
How we work
- 01
Discovery
We learn how your business works, who your customers are and what the project needs to achieve. No jargon, no obligation.
- 02
Planning
We agree scope, priorities, content and timescales in writing, so you know exactly what is being built and what it costs.
- 03
Design
Layouts and interfaces are designed around your customers and your brand, then reviewed with you before development starts.
- 04
Development
We build with modern, maintainable technology, sharing progress as we go rather than disappearing for weeks.
- 05
Testing
Every form, payment, integration and page is tested across devices and browsers, including accessibility and performance checks.
- 06
Launch
We handle hosting, domains, SSL and redirects, and make sure search engines can find the new site or system properly.
- 07
Support
After launch you can keep us on for hosting, maintenance and improvements, or take it in-house. It is your choice.
FAQs
Common questions
More answers on our FAQ page, or ask us directly.
Can you integrate with any software?
We can integrate with most software that offers an API, webhooks, data exports or another supported method. Some systems have limited or paid API access, which we will identify early.
What happens if one system is down?
Well-designed integrations queue and retry requests, and alert someone if a problem persists, so data is not lost.
Who maintains integrations?
APIs change over time. Integrations can be included in a software maintenance or support arrangement so they keep working.
Is it secure to connect our systems?
Credentials are stored securely on the server, never in a browser, and each integration is given only the access it needs.
Related services
Often combined with
Business Process Automation
Automated emails, reminders, enquiry routing, scheduled tasks and document workflows.
Learn more ServiceCRM & Internal Systems
Customer databases, lead management, sales pipelines, staff portals and dashboards.
Learn more ServiceBusiness Management Software
Job management, quoting, invoicing, stock, staff dashboards and reporting.
Learn more ServiceEcommerce Websites
Online shops, secure checkout, payments, order management and bespoke ordering.
Learn more ServiceCustom Web Applications
Bespoke business applications, internal tools, admin panels and database-driven systems.
Learn more ServiceCustom Website Development
Database-driven websites, customer areas, advanced forms and integrations.
Learn moreFurther reading
Planning an ecommerce website: questions to answer before you build
Most ecommerce problems start before the first line of code. Answer these questions first and your online shop will be easier to build, run and grow.
Read articleWhat to automate first: a practical guide for small teams
Automation doesn't have to be a big project. These are the tasks that usually give small businesses the biggest return, and the ones to leave alone.
Read articleTalk to us about systems integration.
Tell us what you're trying to achieve. We'll recommend the right approach honestly, and only quote once we understand what you need.