Software Maintenance
Keep your business software secure, stable and improving.
Business applications need regular care to stay secure and reliable. We maintain custom software, whether we built it or not, with monitoring, updates, fixes and continued improvement.
- Pricing
- Custom monthly fee, quoted
- Delivery
- Delivered by Logic NI
What software maintenance involves
Every application depends on frameworks, libraries and services that change. Security vulnerabilities are discovered, APIs are updated and hosting platforms retire old versions. Software that is not maintained becomes harder and more expensive to fix the longer it is left.
Our maintenance covers monitoring for errors and downtime, regular dependency and security updates, bug fixes, performance optimisation and keeping integrations working. We keep clear records of what has changed and why.
Maintenance can include an allowance for small improvements and new features, so your software keeps pace with your business rather than standing still until the next big project.
Maintenance arrangements are scaled to how critical the software is. A simple internal tool might need a monthly check and quarterly updates; a booking platform customers rely on every day warrants continuous monitoring, faster response and regular performance reviews. We agree the right level with you and put it in writing.
Problems we solve
Sound familiar?
Unpatched vulnerabilities
Outdated dependencies with known security issues.
Errors nobody sees
Users hit bugs that are never reported or fixed.
A system nobody understands
The original developer has gone and documentation is thin.
Slowing performance
The application gets slower as data grows.
Benefits
What you get
- SecurityRegular updates reduce risk from known vulnerabilities.
- StabilityErrors are caught and fixed promptly.
- ContinuityDocumentation and knowledge that do not depend on one person.
- Steady improvementSmall enhancements delivered regularly.
Typical deliverables
Every project is scoped individually. These are the elements most often included.
- Code and infrastructure review
- Error and uptime monitoring
- Security and dependency updates
- Bug fixes
- Performance optimisation
- Integration maintenance
- Backups and restore testing
- Feature improvements
- Change log and documentation
Examples of what this looks like
Inherited application
Taking over support for software built by a previous developer.
Framework upgrade
Moving an application to a supported version of its framework.
Performance work
Speeding up slow reports and database queries.
Integration fixes
Updating integrations when a third-party API changes.
Who it's for
- Businesses with custom software in daily use
- Applications built by a previous supplier
- Systems with ageing dependencies
- Software products with active users
Process
How we work
- 01
Review
We look at what you have, how it is hosted and what condition it is in, and tell you honestly what needs attention.
- 02
Onboard
Access, backups, monitoring and documentation are set up so nothing depends on guesswork.
- 03
Maintain
Updates, security patches and small changes are handled on a regular schedule.
- 04
Respond
When something breaks or needs changing, you have one place to ask and a clear record of what was done.
- 05
Improve
We suggest improvements when they are worth making, and quote them separately where they are larger pieces of work.
FAQs
Common questions
More answers on our FAQ page, or ask us directly.
Will you maintain software you did not build?
Usually, yes, after a code and infrastructure review. Occasionally the review shows that modernisation is a better investment, and we will explain why.
What technology can you support?
We are strongest with modern JavaScript and TypeScript web applications, and can support many other web technologies. We will be honest if something falls outside our expertise.
How is maintenance priced?
Usually as a monthly arrangement based on the size, complexity and criticality of the software. Larger features are quoted separately.
Do you offer out-of-hours support?
Only where explicitly agreed in a support arrangement.
Related services
Often combined with
Retained Development & Support
An ongoing arrangement for development, support, marketing help and digital advice.
Learn more ServiceHosting & Infrastructure
Website and application hosting, domains, DNS, SSL and cloud deployment.
Learn more ServiceCustom Web Applications
Bespoke business applications, internal tools, admin panels and database-driven systems.
Learn more ServiceSystems Integration
REST APIs, webhooks, Stripe, CRMs, accounting, booking and ecommerce integrations.
Learn more ServiceSaaS & Digital Products
MVPs, SaaS platforms, proofs of concept and modernising existing software.
Learn more ServiceHosting, Support & Management
Hosting, maintenance, software support and retained development.
Learn moreTalk to us about software maintenance.
Tell us what you're trying to achieve. We'll recommend the right approach honestly, and only quote once we understand what you need.