Retained Development & Support
A digital team on hand, without hiring one.
For businesses that rely on several websites, systems and campaigns, a retained arrangement gives you ongoing access to development, support and digital advice from a team that already knows your business.
- Pricing
- Custom monthly fee, quoted
- Delivery
- Delivered by Logic NI
What retained development & support involves
Hiring an in-house developer, designer and digital marketer is out of reach for most SMEs, and freelancers come and go. A retained arrangement gives you consistent capacity each month to keep improving your digital systems, handle problems and plan ahead.
Arrangements are built around what you need: application maintenance and enhancements, website improvements, automation work, marketing support, troubleshooting and technology planning. We agree priorities together and report on what was delivered.
Every arrangement is enquiry-based and individually agreed. There are no fixed packages because no two businesses need the same mix.
Each month we agree priorities with you, work through them, and report back in plain English on what was delivered, what's next and anything we've noticed that needs attention. Larger pieces of work that won't fit within the agreed capacity are quoted separately, so there are never surprise bills.
Problems we solve
Sound familiar?
Too many suppliers
Different freelancers for the website, software and marketing.
No digital expertise in-house
Nobody to ask before making technology decisions.
Projects that never finish
Improvements wait for budget approval as one-off projects.
Reactive firefighting
Problems are fixed only after they cause disruption.
Benefits
What you get
- Consistent capacityDevelopment and support time available each month.
- Knowledge retainedA team that understands your systems and business.
- ProactiveImprovements planned rather than only reacting to problems.
- Joined-upWebsites, software and marketing coordinated by one partner.
Typical deliverables
Every project is scoped individually. These are the elements most often included.
- Agreed monthly development and support capacity
- Prioritised improvement backlog
- Application and website maintenance
- Automation improvements
- Marketing support
- Technical troubleshooting
- Technology planning and advice
- Regular progress reporting
Examples of what this looks like
Growing SME
Continuous improvement of a booking platform, website and marketing campaigns.
Operations support
Ongoing enhancements to internal workflow and reporting systems.
Product support
Maintenance and roadmap development for a live software product.
Digital advice
A trusted second opinion on technology purchases and supplier proposals.
Who it's for
- SMEs relying on several digital systems
- Businesses without in-house developers
- Companies with a pipeline of improvements
- Organisations wanting a long-term digital partner
Process
How we work
- 01
Review
We look at what you have, how it is hosted and what condition it is in, and tell you honestly what needs attention.
- 02
Onboard
Access, backups, monitoring and documentation are set up so nothing depends on guesswork.
- 03
Maintain
Updates, security patches and small changes are handled on a regular schedule.
- 04
Respond
When something breaks or needs changing, you have one place to ask and a clear record of what was done.
- 05
Improve
We suggest improvements when they are worth making, and quote them separately where they are larger pieces of work.
FAQs
Common questions
More answers on our FAQ page, or ask us directly.
How does a retained arrangement work?
We agree the scope, capacity and priorities, then work through them each month, reporting on progress. Arrangements are reviewed regularly so they continue to fit.
Is there a minimum term?
Terms are agreed individually. We prefer arrangements that continue because they are useful, not because of lengthy lock-ins.
Does it include general IT support?
No. It covers websites, applications, digital systems and marketing, not computers, networks or mailboxes.
Can unused time roll over?
This is agreed per arrangement. We will be clear about it upfront.
Related services
Often combined with
Software Maintenance
Monitoring, bug fixes, security and dependency updates, and performance work.
Learn more ServiceManaged Websites
Our optional monthly plan: monitoring, backups, maintenance and occasional small updates.
Learn more ServiceHosting & Infrastructure
Website and application hosting, domains, DNS, SSL and cloud deployment.
Learn more ServiceBusiness Process Automation
Automated emails, reminders, enquiry routing, scheduled tasks and document workflows.
Learn more ServiceDigital Marketing & Growth
SEO, local SEO, Google Ads, Meta Ads, social media, content, email and analytics.
Learn more ServiceHosting, Support & Management
Hosting, maintenance, software support and retained development.
Learn moreTalk to us about retained development & support.
Tell us what you're trying to achieve. We'll recommend the right approach honestly, and only quote once we understand what you need.