AI & Intelligent Automation
Practical AI, used where it genuinely helps.
AI can save real time on certain tasks: drafting responses, extracting information from documents, searching internal knowledge and classifying requests. We assess where it is suitable for your business, and where it is not, before building anything.
- Pricing
- Individually quoted
- Delivery
- Delivered by Logic NI using third-party platforms
What ai & intelligent automation involves
There is a lot of noise about AI. In practice, today's AI models are good at some things, such as summarising, drafting, classifying and extracting information from text, and unreliable at others, particularly anything requiring guaranteed accuracy, judgement or accountability. They can also produce confident but incorrect answers.
We start with an assessment: which of your processes involve a lot of reading, writing or sorting, what the consequences of a mistake would be, what data would be involved and whether it can be processed lawfully and securely. Many good uses keep a person in the loop: AI prepares, a person approves.
Where AI is a good fit, we integrate it into your existing workflows and systems with clear limits, logging and human oversight. Where it is not, we will say so, and often a conventional automation will do the job more reliably.
Problems we solve
Sound familiar?
Hours spent reading and sorting
Staff manually read emails, forms and documents to decide what to do with them.
Knowledge hard to find
Answers buried in policies, manuals and past emails.
Repetitive written responses
Similar replies drafted from scratch again and again.
Uncertainty about AI
Interest in AI, but concern about accuracy, privacy and cost.
Benefits
What you get
- An honest assessmentClear advice on where AI helps, where it does not and the risks involved.
- Human oversightDesigns that keep people in control of decisions that matter.
- Privacy consideredData handling, providers and retention assessed before anything is built.
- Integrated, not bolted onAI built into the systems your team already use.
Typical deliverables
Every project is scoped individually. These are the elements most often included.
- AI suitability and risk assessment
- AI-assisted customer support drafting
- Document and email data extraction
- Internal knowledge assistants
- Request classification and routing
- AI integrations with existing systems
- Logging, review and human approval steps
- Usage, cost and accuracy monitoring
Examples of what this looks like
Support drafting
Suggested replies to common customer questions, reviewed by staff before sending.
Document processing
Key details extracted from invoices, forms or applications into your system for checking.
Knowledge assistant
Staff ask questions in plain English and get answers with links to the source documents.
Enquiry triage
Incoming enquiries categorised and routed, with uncertain ones flagged for a person.
Who it's for
- Businesses handling high volumes of text, email or documents
- Teams with large internal knowledge bases
- Organisations wanting to explore AI responsibly
- Businesses with clear, reviewable processes
Process
How we work
- 01
Discovery
We learn how your business works, who your customers are and what the project needs to achieve. No jargon, no obligation.
- 02
Planning
We agree scope, priorities, content and timescales in writing, so you know exactly what is being built and what it costs.
- 03
Design
Layouts and interfaces are designed around your customers and your brand, then reviewed with you before development starts.
- 04
Development
We build with modern, maintainable technology, sharing progress as we go rather than disappearing for weeks.
- 05
Testing
Every form, payment, integration and page is tested across devices and browsers, including accessibility and performance checks.
- 06
Launch
We handle hosting, domains, SSL and redirects, and make sure search engines can find the new site or system properly.
- 07
Support
After launch you can keep us on for hosting, maintenance and improvements, or take it in-house. It is your choice.
FAQs
Common questions
More answers on our FAQ page, or ask us directly.
Is AI right for my business?
Possibly, for specific tasks. AI is not appropriate for every process, especially where mistakes would be costly or decisions need accountability. Our assessment will tell you honestly.
What happens to our data?
We assess which AI providers would process your data, where, under what terms and for how long, and design solutions that minimise the data shared. Sensitive or special category data needs particular care and may not be suitable.
Can AI make mistakes?
Yes. AI models can produce incorrect or misleading output. That is why we design human review into processes where accuracy matters, and monitor quality over time.
What does it cost to run?
AI providers usually charge by usage. We estimate running costs during the assessment and set up monitoring so there are no surprises.
Related services
Often combined with
Business Process Automation
Automated emails, reminders, enquiry routing, scheduled tasks and document workflows.
Learn more ServiceSystems Integration
REST APIs, webhooks, Stripe, CRMs, accounting, booking and ecommerce integrations.
Learn more ServiceWorkflow Management
Enquiry-to-quote, quote-to-job, approvals, scheduling and operational tracking.
Learn more ServiceCustom Web Applications
Bespoke business applications, internal tools, admin panels and database-driven systems.
Learn more ServiceCRM & Internal Systems
Customer databases, lead management, sales pipelines, staff portals and dashboards.
Learn more ServiceBusiness Systems & Automation
Process automation, workflows, integrations, CRM development and assessed AI.
Learn moreTalk to us about ai & intelligent automation.
Tell us what you're trying to achieve. We'll recommend the right approach honestly, and only quote once we understand what you need.